IT Managed Services
All businesses want fewer IT problems and faster recovery when it does happen.
Our solutions are designed to prevent problems, increase efficiencies, and provide quality assurance and when problems do arise help to correct them faster.
Resulting in less disruption, less downtime, greater efficiency.
Remote Assistance – Our full-time staff of engineers and services technicians can remotely access and manage all of your workstations, servers, and routers and automate the day-to-day tasks that make them run at their best. 24/7, 365 days of the year.
Virtual meetings - In addition you can schedule “Virtual” meetings with our team to help ensure we’re on target in terms of managing your network, instituting best practices and positioning your business for success.
On site Consulting Services – When a site visit is needed, one of our engineers will attend and fix the problem. Alternatively we are happy to attend and review your processes with a view to recommending enhancements to achieve even greater efficiencies.
IT Managed Service options include:
• IT Watch
• IT Tech
• IT Complete
IT Watch
An integrated IT managed services platform that automates and monitors key network maintenance and performance functions. It centrally manages and reports on monitoring, antivirus, antispyware, patching, and server and workstation backups reducing time and manpower required to maintain IT systems and reduce both outage and recovery times.
• Troubleshoot and repair problems
• Periodic high-level Virtual IT consultations
• Network health reports
• Server inspection and optimization
• Workstation inspection and optimization
• Deployment of patches and security updates to workstations and servers
• Advanced monitoring
• Antivirus and antispyware protection
• Antispam protection
• Policy management
• Scripting and automated application deployment
IT Tech
IT Tech - provides access to technical expertise on an as-needed basis. Most months your business may require little to no IT support; other months, it may require more. With IT Tech you get flexible technical support when you most need it. For even greater flexibitlity and support you can also combine this service with other non-labour products including:-
• IT Restore - tapeless backup and disaster recovery services
• IT Hosting - virtual server and cloud services
• IT Protect - automated firewall / security updates
IT Complete
A comprehensive IT managed service combining the automated network management of IT Watch and the technician support of IT Tech, plus Virtual strategic consulting services all within a single contract. IT Complete provides all the features listed above plus:
• Proactive network, server, and computer systems administration and support
• Regularly scheduled Remote and Onsite IT consultations to ensure optimized operation of the network